FAQ for Customers

What is Tay?

  • Tay is a digital payments service for service-based businesses to get paid quickly, conveniently, and safely. Customers view the requests and pay using their smartphones with full security and privacy.

Who can use Tay?

  • Tay is open loop, which means anyone can pay using Tay. However, only pre-approved service-based businesses can request payments.

Who can I pay using Tay?

  • Any service-based business who is enrolled with Tay and has undergone our verification process can request payments using Tay.

How can I use Tay?

  • If you received a payment request from a service-based business, you can pay by clicking the link provided in the request.

Are there any fees for paying by Tay?

  • Tay does not charge any fees for making a payment. Businesses pre-enrolled with Tay, pay a small fee for using our services.

Can I request or receive money using Tay?

  • You can if you are a business. Tay is not a person-to-person payment service. Only pre-enrolled, verified businesses can request payments using Tay.

Can I cancel a payment?

  • No. All payments made via Tay follow the principles of real-time payments using technologies and protocols applicable to transfer money from one bank account to another. Please make sure that you validate the details of the payment request including the name of the business you are paying, amount and other details before authorizing the payment.

Do you store any of my financial information?

  • Tay uses your mobile phone as a proxy for your financial information. We use the latest technologies such as Plaid for one time verification of your account information. We do not see your access credentials and the business you are paying does not see your financial information. Your financial information is only used to submit a payment transaction for processing via the bank.

Is my information secure?

  • Absolutely. Tay follows rigorous authentication and monitoring protocols to make sure your payments are fully secure. Only pre-enrolled and verified businesses can request payments using Tay. Every payment request must be individually and explicitly authorized by you.

How do you prevent fraud?

  • We take extreme steps to prevent any type of fraud. Tay operates on an explicitly permission-based model. Only pre-approved and verified businesses can request payments using our platform. Every payment, however small or big must be explicitly authorized by you. Tay will never directly request any payments from you. Our system is designed with the extreme audit feature, which maintains proof of authorization for every transaction authorized.

Is my information private?

  • Yes, your information is fully private and temper proof. Even the businesses you pay using Tay, do not get to see your financial information.

How do I know which service-based businesses I can pay with Tay®?

How do I contact Tay?

Start with Tay today. Get an account.

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